NewRez MyLoanCare (2023): Ultimate Guide

NewRez MyLoanCare

What type of company is Newrez?

Newrez is a mortgage company that was established in 2008 and is licensed to operate in all 50 states and Washington, D.C. They offer various types of loans, including conventional loans, government-backed loans, and flexible non-qualified mortgages. They have created the MyLoanCare Login site to provide online services to their customers. By enrolling on the official portal, users can access features such as credit information updates and payment scheduling. Newrez has partnered with Salesforce, a global CRM leader, to enhance the customer experience for their loan and mortgage services. In addition, Newrez has been chosen by Salesforce to provide industrial design consulting for their platform. As a mortgage lender and servicer, Newrez evaluates borrowers’ eligibility, reviews their creditworthiness, and offers loan options for purchasing or refinancing homes. They also service the loans they provide, which involves collecting payments, managing escrow accounts, and addressing customer inquiries related to the loans.

What is MyLoanCare? / What type of loan is LoanCare?

MyLoanCare is a loan servicing platform that helps borrowers manage their mortgage loans. They provide an online portal or mobile app where borrowers can access their loan information, make payments, view their transaction history, and communicate with customer service representatives. MyLoanCare acts as an intermediary between borrowers and the loan servicer, handling administrative tasks related to the loan, such as payment processing, escrow management, and providing assistance with loan-related inquiries.

Is LoanCare and Newrez the same company?

Initially, Newrez and LoanCare were separate companies offering different loan services. Newrez was a mortgage lending company focused on providing new loans and assisting customers in comparing rates. On the other hand, LoanCare, also known as Myloancare, was a company that specialized in managing existing loans.

Both NewRez and MyLoanCare aim to assist borrowers throughout the mortgage process. NewRez helps borrowers secure a mortgage loan, while MyLoanCare helps borrowers manage their existing mortgage loan once it is originated. These companies play important roles in facilitating the lending and servicing of mortgage loans, providing convenience and support to borrowers throughout their homeownership journey.

NameNewrez / newrez.myloancare /
Industry:Financial service · Mortgage brokers

Features of Newrez

One of the standout features of Newrez is its ability to provide specialized loan products in addition to conventional and government-backed loans. These specialized products cater to borrowers with specific needs. Here are some examples:

  1. Non-Qualified Mortgage (non-QM loans): Newrez offers non-QM loans designed for borrowers with unique circumstances, including:
    • Self-employed borrowers who may require bank statement loans.
    • Real estate investors seeking financing options.
    • Borrowers with previous credit issues.
  2. Manufactured home loans: Newrez provides loans specifically tailored for individuals looking to finance the purchase of manufactured homes.
  3. Loans for real estate investors: Newrez offers loan options specifically designed for real estate investors, providing financing solutions to support their investment activities.

These additional products make Newrez stand out by catering to borrowers with diverse needs and offering financing solutions beyond traditional mortgage options. It provides greater flexibility and options for individuals who may not fit the criteria for conventional loans.

Mortgage options offered by Newrez

Newrez offers a range of mortgage options to meet different needs. Here are the mortgage options available:

  1. Traditional Loan:
    This type of loan follows the guidelines set by Fannie Mae and Freddie Mac. It typically requires a down payment of 3% and a minimum credit score of 620. Traditional loans can be used for various property types, including two- to four-unit buildings and mobile homes.
  2. FHA Loan:
    This government-backed loan requires a down payment of 3.5% and a minimum credit score of 580. It is suitable for purchasing primary residences, including fixer-uppers and mobile homes. Keep in mind that mortgage insurance premiums (MIP) are required throughout the life of the loan.
  3. USDA Loan:
    Newrez offers no-down-payment loans through the USDA program. To qualify, you need a minimum credit score of 640 and a low-to-moderate income. The home must be located in an approved rural area.
  4. VA Loan:
    Designed for eligible veterans, active-duty military members, National Guard service members, Reservists, and qualifying spouses, VA loans require no down payment. The minimum credit score to qualify with Newrez ranges from 620 to 640. Current VA homeowners can also apply for a VA Streamline loan to potentially obtain a lower interest rate.
  5. Jumbo Loan:
    Jumbo loans exceed the conforming loan limits set for an area, allowing borrowers to secure financing for high-value home purchases or refinancing.
  6. Fixed-Rate Loans: Newrez offers fixed-rate mortgages with terms of 15, 20, or 30 years. With a fixed-rate loan, the interest rate remains the same throughout the loan term.
  7. Adjustable-Rate Mortgages (ARMs): ARMs have a fixed interest rate for the initial 5, 7, or 10 years, after which the rate can fluctuate with the market and may be adjusted annually or biannually.

What are the Features of Newrez MyLoanCare Platform ?

Newrez MyLoanCare is an online platform designed to make the mortgage process easier and faster. Here are some features and benefits of using the platform:


  1. Mobile application: The platform has mobile apps available for download on Apple and Android stores, allowing users to manage their loans conveniently.
  2. Streamlined application process: Newrez MyLoanCare offers a simplified application process compared to traditional mortgages. You can start the application online by providing basic information.
  3. Electronic signature: With Newrez MyLoanCare, you can digitally sign documents, eliminating the need for printing, signing, and scanning.

What are Some Benefits of using Newrez MyLoanCare?


  1. Faster and easier application process: The platform streamlines the application process, making it quicker and more straightforward than traditional methods.
  2. Competitive prices and low interest rates: Newrez MyLoanCare aims to provide customers with competitive pricing and low-interest rates.
  3. Transparency in the mortgage process: The platform offers transparency by providing customers with a clear overview of the loan process and keeping them informed about their loan status.

What are the Disadvantages of using Newrez MyLoanCare


  1. Limited availability: Newrez MyLoanCare may not be available in all states, restricting access for some individuals.
  2. Limited loan types: The platform offers a limited selection of loan types, including conventional, FHA, VA, and jumbo loans.

In conclusion, Newrez MyLoanCare is an online mortgage platform that offers convenience, transparency, and a simplified application process. However, it’s essential to research and compare different loan options before making a final decision.

How to apply for Loan at Newrez MyLoanCare,

to apply for Newrez MyLoanCare, follow these steps:

Step 1:
Visit the Newrez MyLoanCare webpage. Go to to access the Newrez MyLoanCare application. The website provides all the necessary information about the available loans.

Step 2:
Click on the “Apply Now” button. On the homepage, you will find an “Apply Now” button. Clicking on it will take you to a new page where you can start filling out the application form.

Step 3:
Complete the application form. On the application page, you will need to provide personal information such as your name, address, phone number, and email address. You will also be asked about your employment and financial situation. Make sure to provide accurate and up-to-date information.

In addition to the basic details, you may be required to provide additional financial information, such as your credit score and debt-to-income ratio. It’s important to provide truthful and complete information to increase your chances of getting approved for the loan.

Step 4:
Review the loan agreement. Before submitting your application, carefully read and understand the terms and conditions of the loan. This includes the interest rate, repayment terms, and any associated fees or charges. Ensure that you have a clear understanding of all the terms before proceeding. If you have any questions or concerns, you can reach out to the Newrez MyLoanCare support staff for assistance.

Once you have completed these steps, you can submit your application for Newrez MyLoanCare. The lender will review your application and notify you of the loan decision.

Newrez.myloancare Online Payment App Login Prccess

How To Register For A New Newrez.MyLoancare Account Online

To register for a new Newrez MyLoancare account online, follow these steps:

  1. Go to the website
  2. Select the “Create Account” option from the menu at the top of the page.

  3. Fill out the registration form by providing your Loan Number, User ID, First and Last Names, SSN/Tax ID, Password, and Email Address. Re-enter your password and email address for verification.

  4. Verify your humanity by checking the “I’m not a robot” box.
  5. Once you have completed the registration form, click on “Continue”.
  6. Follow the instructions on the screen to finalize the creation of your Newrez account.

    Please be aware that it is necessary to register in order to make payments online. To make a payment, you can use a valid credit card from any provideror a bank account. If using a bank account, you will need to provide the routing number and bank account number for the transaction.

By following these steps, you will be able to successfully register for a new Newrez MyLoancare account online.

How to Access Newrez.myloancare Login Portal Online

  • To access the Newrez Login, please visit the link
  • Once you click on the link, you will be redirected to the Newrez Login page.
  • On that page, you need to enter your User ID and Password in the designated fields.
  • If you want to save your login information on the device, you can check the “Remember Me” checkbox.
  • After entering the required information, click on the “Sign In” button. If the credentials you provided are correct, you will be logged in to your Newrez account.

How To Reset Your Newrez.myloancare Login Password

Newrez myloancare Login Password, Follow These Steps:

  1. Visit the website
  2. Below the login form, click on the “Need Help Signing In?” link.
  3. From the options provided, select “Forgot Password?”.

  4. If you have already set up your cell phone number, you can choose to reset your password through a phone call or SMS. Alternatively, you can call or email for assistance.

  5. Follow the instructions on the screen to complete the password reset process.

To reset your User ID, follow these steps:

  1. Go to
  2. Click on the “Need Help Signing In” option below the login field.
  3. Select “Forgot User ID” from the list of options.
  4. Provide your Loan Number and the last four digits of your SSN/Tax ID.
  5. Click the “Submit” button after entering the required information.
  6. Follow the on-screen instructions to reset your User ID.

Make sure to follow the provided instructions carefully to successfully reset your Newrez Login password or User ID. If you continue to experience issues, please contact our Customer Care Team at 866-317-2347.

How can I view Newrez my billing statement?

  1. Sign in to your account.
  2. Click on your loan number to access your dashboard.
  3. Go to the “Statements” section and select “Monthly” to view and download statements by month.

How can I see my Newrez account history online:

  1. Sign in to your online account.
  2. Click on your loan number to go to your dashboard.
  3. Navigate to the “Payments” section and select “Payment History” to view all transactions.

How can I update my Newrez personal information:

  1. Sign in to your online account.
  2. Click on your loan number to go to your dashboard.
  3. Click on the “down” Arrow next to your profile icon and select “My Profile”.
  4. Update any incorrect or incomplete information, such as address, phone number, or email address. We recommend keeping your personal information up to date.

How can I add an authorized user to my Newrez account:

  1. As the person named in your mortgage agreement, you must submit your request in writing.
  2. Sign in to your online account and go to your dashboard.
  3. Click on “Help” and select “Customer Account”.
  4. In the “Details” field, provide a detailed description of the person you want to add, including their first name, last name, phone number, and mailing address. Explain the reason for adding them to your account.
  5. Click “Submit” to send your request.

To access your mortgage documents, follow these steps:

  1. Sign in to your online account on the homeowner website.
  2. Click on your loan number to go to your dashboard.
  3. Select “Mortgage Assistance” and then click on the “Available Documents” tab.
  4. From the list displayed, choose the document you want to view, and you can open, read, download, or print it.

To access Form 1098 or Form 1099:

  1. We mail you paper copies of these forms by January 31 each year.
  2. You can also view or download them on our website.
  3. Sign in to your online account and click on your loan number to go to your dashboard.
  4. Click on “Statements” and select either “1098 Yearly” or “1099 Yearly” to view or download the respective form.
  5. You can set up Notifications in your online account to receive text alerts when these forms are available online.

To view your billing statement:

  1. Sign in to your account and click on your loan number to go to your dashboard.
  2. Click on “Statements” and then select “Monthly” to view and download statements by month. Customer Service

NewRez Phone Number:
Hours Of Operation:
Monday – Friday: 8:00 am – 9:00 pm ET
Saturday: 10:00 am – 2:00 pm ET

If you are experiencing difficulties in making loan payments

Trouble making home loan payments?

  • You should contact HUD ASAP.
  • Please dial HUD’s Housing Counseling Agency Locator at 1-800-569-4287.

You can also reach out to the Loss Mitigation Department
By Mail at:
or by fax at :1-866-521-4669.

To ensure that you receive the protections provided under federal law, please direct any written information requests to the Office of the Customer at the following address: ATTN: The Office of the Customer, P.O. Box 8068, Virginia Beach, VA 23450.

How To make a Newrez MyLoancare mortgage payment?

How To make a Newrez MyLoancare mortgage payment, you have several option

  1. Pay Online:
    • Log in to your Newrez MyLoancare account on the Newrez MyLoancare Login site.
    • Use the provided login information to access your account.
    • Once logged in, you can easily make your mortgage payment online.
  2. Pay by Mail:
    • You can send your Newrez MyLoancare mortgage payment through the postal service.
    • Use a personal cheque or money order for payment.
    • Include your loan number on the payment counterfoil.
    • Send your payment to the appropriate address:
      West Coast:
      LoanCare, P.O. Box 60509,
      The City of Industry,
      CA 91716-0509
      If you prefer to use overnight mail service, send your payment to:

      3637 Sentara Way,
      Virginia Beach,
      VA 23452.
      General questions by mail can be directed to LoanCare, LLC Attn: Consumer Solutions Department P.O. Box 8068 Virginia Beach, VA 23450.

      East Coast:
      LoanCare, P.O. Box 37628,
      PA 19101-0628
      Please note only checks are an option when making a New Rez payments via US Mail.
  3. Pay by Phone:
    • You can make a payment for your Newrez mortgage by calling
      Newrez Customer Service at 1-800-410-1091.
      They will provide you with guidance on how to make your mortgage payment.
  4. Newrez Mobile App:
    Download the Newrez App from the respective app stores:

#FAQ: Frequently Asked Questions

Where and how can you get a mortgage with Newrez?

Newrez is headquartered in Fort Washington, Pennsylvania, and has branch offices in all 50 states and Washington, D.C. If you live outside of a branch area, you can still apply for a mortgage with Newrez online. Through their secure website, you can upload documents and receive your paperwork and closing package electronically for e-signing.

What is an escrow account?

An escrow account is a special account managed by us where a portion of your mortgage payment is deposited. The purpose of this account is to set aside money to cover expenses such as property taxes, homeowner’s insurance, private mortgage insurance (PMI), and other fees mentioned in your mortgage agreement. Instead of paying these bills separately, we use the funds from your escrow account to make those payments on your behalf. This helps ensure that these expenses are paid in a timely manner.

Is Newrez the best mortgage lender?

When considering if Newrez is the best mortgage lender for you, there are a few factors to consider. If you are looking for a lower interest rate and competitive loan underwriting costs, Newrez is worth exploring. They also offer flexibility for borrowers with special circumstances, such as self-employed individuals, those with credit issues, or those in need of manufactured or investor loans.

However, it’s important to note that some internet reviews suggest that the user experience with Newrez may not be satisfactory. Before finalizing your decision, it’s recommended to evaluate at least three to five mortgage offers from different lenders. Mortgage interest rates can vary significantly based on the lender and borrower, so obtaining personalized loan estimates will help you determine which lender can offer you the best deal.

Who owns Newrez mortgage? /What bank owns Newrez?

Newrez is a company that was established in 2008 and has its headquarters in Fort Washington, Pennsylvania. It is a part of the Rithm Capital Corp. family.


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